Customers lament as poor bank services paralyse commercial activities in Osun

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Clients of some business banks working inside Osogbo, the Osun State have cried out to the financial institution administration to intervene and save them the trouble they expertise day by day as a way to entry banking providers.

In keeping with complaints which DAILY POST was aware about, their grievances arose from the therapies meted on them by each safety personnel and financial institution employees.

Complaints starting from preferential remedy, neglect of consumers, defective ATM machines, disregard for COVID-19 pointers have been rife.

On a go to to among the banks that are strategically situated alongside Gbongan-Ibadan Street, Oke-Fia, Station Street and Igbona, clients have the identical tales to inform.

At among the banks, which have a single department within the state capital, complaints have been that they have been subjected to therapies the place clients who they perceived as influential have been allowed into the financial institution and attended to first.

A financial institution buyer, Pauline Fajuyigbe, acknowledged that her enterprise within the financial institution was to complain about an ATM transaction the place she was debited with out her getting any money.

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She stated the financial institution had instructed her to attend for every week earlier than she will likely be credited with the stated sum however after the week was gone, she didn’t get the promised alert.

One other offended buyer, Adekola Adetayo, defined that he had been on the financial institution earlier than 6am to get a quantity.

He disclosed that as a result of the financial institution operated on an on and off foundation, any buyer who didn’t come early to get a quantity could find yourself not getting any service as giant numbers of consumers all the time throng every of the financial institution branches relying on which one opens for enterprise through the week.

Different complaints have been that they have been uncared for below the tents supplied for them to behave as shade whereas in some banks; they’ve to hold across the premises till it’s their flip to enter the financial institution.

Safety personnel whose aspect of the difficulty was obtained, defined that they have been working with the given directions with reference to adhering to COVID-19 pointers.

They maintained that clients who usually are not sporting facemasks are turned again on the gate and earlier than they enter the banking halls, they’ve to scrub their fingers with cleaning soap and working water and have their temperatures checked and any of them with unusually excessive temperatures wouldn’t be allowed entry into the financial institution.

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They added that at no time have been the shoppers left on their very own and none was singled out for preferential remedy.

On the premises of a well-liked financial institution, clients revealed that they all the time get weekly updates in type of emails and SMS indicating which department will likely be opened and closed for enterprise through the week for simple accessibility.

One other criticism excessive on the record is that of defective Automated Teller Machines (ATM), which makes it tough for them to withdraw cash.

DAILY POST gathered that almost all clients of the stated financial institution must make do with the ATM machines of close by banks.

All efforts to get the managers and employees of the affected banks to talk to DAILY POST proved abortive.

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