The Nigerian Communications Fee, NCC, says it has made optimistic efforts to curtail the excesses of some community operators and to increase the frontiers of freedom for the customers.
The Fee says erring operators have been warned and others handed out fines.
The NCC stated it’s decided to make sure customers are neither shortchanged nor denied their privileges and rights.
Professor Umar Danbatta, the Govt Vice Chairman, EVC, of NCC, spoke on the World Press Convention in commemoration of the 2021 World Client Rights Day (WCRD) held on Monday, March 15, 2021
The press convention was conceived to spotlight NCC’s dedication to defending the telecom customers and to spotlight the regulatory function of the Fee with respect to defending the Rights of the Telecom Customers and to attach it with the worldwide significance of right now’s celebration.
The EVC recalled a number of of the initiatives of the Fee, with a purpose to highlight how its imaginative and prescient interconnects with the worldwide shopper rights motion.
“The Fee declared 2017 as Yr of the Telecom Client, in recognition of the central place the buyer occupies within the telecom ecosystem and within the emergent digital financial system. In the identical yr, the World Client Rights Day centered on ‘Higher Digital World’” the EVC stated.
“The declaration by the Fee and the main focus by WCRD 2017 emphasised the necessity to construct a digital world, customers can belief’.
“The theme for World Client Rights Day for 2021 is, ‘Tackling Plastic Air pollution. Actions and actions slated for this commemoration are to boost consciousness and have interaction state and non-state actors on the worldwide plastic air pollution disaster.”
In accordance with Danbatta, that is coming three years after the NCC drafted the Nigerian Fee’s Business E-Waste Rules in 2028.
He defined that the target of the Regulation is to handle E-Waste; promote reuse, recycling and different types of restoration; enhance the environmental administration system of operators within the telecom trade and cut back greenhouse emissions in addition to improve sustainable improvement efforts.
He stated this whereas recalling among the steps taken by the Fee that has a direct bearing on the theme of this yr’s World Client Rights Day.
“In reconnecting with the theme for this Yr’s celebration, it bears restating, that, whereas the NCC is concluding processes to concern the regulation on Digital Waste, it’s aware of the truth that many ICT and telecom units have plastic elements, whose waste supplies might worsen plastic air pollution,” the EVC stated.
“In different phrases, we reckon that improper disposal of such disused ICT-plastic embedded merchandise have a grave implication on public well being, and particularly in reaching Targets 11, 12 and 13 of the Sustainable Improvement Targets (SDGs) 2030.
“These objectives communicate to the crucial of adhering to practices that improve Sustainable Cities and Communities, Accountable Consumption and Manufacturing; in addition to Local weather Motion respectively.”
Talking additional, the EVC stated, “The Fee, nervous by the recurrent cycle of fraudulent deployment of faux and substandard cell units – often product of iron and plastic elements, collaborated with the Workplace of the Nationwide Safety Adviser and different related authorities businesses to inaugurate a committee to implement Cellular Gadgets Administration Programs (DMS).
“This initiative is designed as a Public-Non-public Partnership geared toward combating the proliferation of faux, counterfeit, substandard and cloned communication units within the telecommunications trade.
“The anticipated results of this initiative is that solely real supplies malleable to enduring utilization can be found for shopper use.
“The Fee additionally carried out a strict type-approval course of that ensures all tools used within the telecommunications trade are of an appropriate normal, each for the nice of the customers and for the preservation of our surroundings.
“This coincidental connection between the 2021 theme for World Client Rights Day, ‘Tackling Plastic Air pollution, and the proactive initiatives of the Fee in the direction of defending the setting in addition to efforts on tackling digital waste in Nigeria tells the story of a shared imaginative and prescient for a glad shopper.
“The Nigerian Communications Act 2003 – enjoins the Fee to guard the curiosity of the customers, which the Fee has performed religiously, by subsidiary legislations, pointers and instructions that proactively tackle shopper considerations and stipulate tasks of all stakeholders.
“The NCC demonstrated the foregoing to disclose the extent it might go to defend and shield the pursuits of telecom customers; and to successively restate its dedication to its ethos of equity, firmness and forthrightness – the doctrinal tripod of its regulatory mandate.
“The Fee has ensured full compliance with Subscriber Identification Module (SIM) playing cards registration pointers by the service suppliers and telecom customers. That is to make sure correct registration to cease using improperly-registered SIMs, which utilization is tough to trace.
“Having a reputable subscriber database helps in tracing a SIM card to the true proprietor in case of any felony investigation. This may assist in curbing the painful rise within the tempo of kidnapping, robberies, banditry and comparable crimes dedicated with the help of using SIM playing cards.
“We’ve got made arrests and prosecutions up to now on this regard and thru this effort, we have now been capable of sanitize the telecoms ecosystem of improperly-registered SIM playing cards that pose risk to nationwide safety. It’s due to this fact pertinent to say that the linking of SIM and Nationwide Identification Quantity (NIN) database will additional assist us on this route towards defending the customers and all residents at massive.
“On this regard, the Fee needs to echo the voice of Mr. President by thanking all telecom subscribers for his or her understanding and co-operation within the ongoing SIM-NIN harmonization train.
“The Fee has issued numerous directives to service suppliers with a purpose to guarantee customers are usually not shortchanged by telecom service suppliers. A number of the instructions embody Route on Do-Not-Disturb, Route on Information Roll-Over, Route on Computerized Renewal of Information Companies, and Route on Forceful Subscription to Information Companies and Worth-Added Companies.
“The Administration of the Fee additionally takes shopper data and schooling very critically. Only recently, it accepted the re-structuring of our legacy shopper outreach and engagement programmes.
“Additionally, the outcomes we’re getting by the NCC Toll-free Quantity 622 has been phenomenal.
“All actions of the Fee are designed to provide assurance to the customers that their pursuits are of paramount significance to the Fee. It is because with out the telecom customers, there might be no telecom operators and there can be no regulator.
“Due to this fact, we seize this chance to guarantee thousands and thousands of telecom customers throughout the nation that the Fee won’t relaxation on its oars till the challenges of telecoms customers have been diminished to the barest minimal.
“Suffice it to say, that, the NCC seeks the event of this yr’s World Client Rights Day to restate its dedication to Defending, Informing and Educating the telecoms shopper.
“We name this our PIE Mandate to the customers which embodies our philosophical dedication to strengthening all our consumer-centric initiatives and insurance policies.