The Nigerian Communications Fee, NCC, says it has made optimistic efforts to curtail the excesses of some community operators and to increase the frontiers of freedom for the shoppers.
The Fee says erring operators have been warned and others handed out fines.
The NCC mentioned it’s decided to make sure shoppers are neither shortchanged nor denied their privileges and rights.
Professor Umar Danbatta, the Govt Vice Chairman, EVC, of NCC, spoke on the World Press Convention in commemoration of the 2021 World Shopper Rights Day (WCRD) held on Monday, March 15, 2021
The press convention was conceived to focus on NCC’s dedication to defending the telecom shoppers and to focus on the regulatory function of the Fee with respect to defending the Rights of the Telecom Shoppers and to attach it with the worldwide significance of immediately’s celebration.
The EVC recalled just a few of the initiatives of the Fee, with a view to highlight how its imaginative and prescient interconnects with the worldwide shopper rights motion.
“The Fee declared 2017 as Yr of the Telecom Shopper, in recognition of the central place the buyer occupies within the telecom ecosystem and within the emergent digital financial system. In the identical yr, the World Shopper Rights Day targeted on ‘Higher Digital World’” the EVC mentioned.
“The declaration by the Fee and the main focus by WCRD 2017 emphasised the necessity to construct a digital world, shoppers can belief’.
“The theme for World Shopper Rights Day for 2021 is, ‘Tackling Plastic Air pollution. Actions and actions slated for this commemoration are to boost consciousness and have interaction state and non-state actors on the worldwide plastic air pollution disaster.”
In response to Danbatta, that is coming three years after the NCC drafted the Nigerian Fee’s Trade E-Waste Laws in 2028.
He defined that the target of the Regulation is to handle E-Waste; promote reuse, recycling and different types of restoration; enhance the environmental administration system of operators within the telecom trade and scale back greenhouse emissions in addition to improve sustainable improvement efforts.
He mentioned this whereas recalling among the steps taken by the Fee that has a direct bearing on the theme of this yr’s World Shopper Rights Day.
“In reconnecting with the theme for this Yr’s celebration, it bears restating, that, whereas the NCC is concluding processes to subject the regulation on Digital Waste, it’s aware of the truth that many ICT and telecom gadgets have plastic elements, whose waste supplies might worsen plastic air pollution,” the EVC mentioned.
“In different phrases, we reckon that improper disposal of such disused ICT-plastic embedded merchandise have a grave implication on public well being, and particularly in attaining Targets 11, 12 and 13 of the Sustainable Improvement Targets (SDGs) 2030.
“These targets communicate to the crucial of adhering to practices that improve Sustainable Cities and Communities, Accountable Consumption and Manufacturing; in addition to Local weather Motion respectively.”
Talking additional, the EVC mentioned, “The Fee, anxious by the recurrent cycle of fraudulent deployment of faux and substandard cellular gadgets – normally product of iron and plastic elements, collaborated with the Workplace of the Nationwide Safety Adviser and different related authorities businesses to inaugurate a committee to implement Cellular Units Administration Methods (DMS).
“This initiative is designed as a Public-Non-public Partnership aimed toward combating the proliferation of faux, counterfeit, substandard and cloned communication gadgets within the telecommunications trade.
“The anticipated results of this initiative is that solely real supplies malleable to enduring utilization can be found for shopper use.
“The Fee additionally carried out a strict type-approval course of that ensures all gear used within the telecommunications trade are of an acceptable normal, each for the great of the shoppers and for the preservation of the environment.
“This coincidental connection between the 2021 theme for World Shopper Rights Day, ‘Tackling Plastic Air pollution, and the proactive initiatives of the Fee in direction of defending the surroundings in addition to efforts on tackling digital waste in Nigeria tells the story of a shared imaginative and prescient for a happy shopper.
“The Nigerian Communications Act 2003 – enjoins the Fee to guard the curiosity of the shoppers, which the Fee has accomplished religiously, by subsidiary legislations, tips and instructions that proactively deal with shopper considerations and stipulate obligations of all stakeholders.
“The NCC demonstrated the foregoing to disclose the extent it might go to defend and shield the pursuits of telecom shoppers; and to successively restate its dedication to its ethos of equity, firmness and forthrightness – the doctrinal tripod of its regulatory mandate.
“The Fee has ensured full compliance with Subscriber Identification Module (SIM) playing cards registration tips by the service suppliers and telecom shoppers. That is to make sure correct registration to cease the usage of improperly-registered SIMs, which utilization is tough to trace.
“Having a reputable subscriber database helps in tracing a SIM card to the actual proprietor in case of any prison investigation. This can assist in curbing the painful rise within the tempo of kidnapping, robberies, banditry and related crimes dedicated with assistance from the usage of SIM playing cards.
“We have now made arrests and prosecutions prior to now on this regard and thru this effort, we’ve been capable of sanitize the telecoms ecosystem of improperly-registered SIM playing cards that pose menace to nationwide safety. It’s due to this fact pertinent to say that the linking of SIM and Nationwide Identification Quantity (NIN) database will additional assist us on this route towards defending the shoppers and all residents at giant.
“On this regard, the Fee needs to echo the voice of Mr. President by thanking all telecom subscribers for his or her understanding and co-operation within the ongoing SIM-NIN harmonization train.
“The Fee has issued various directives to service suppliers with a view to guarantee shoppers should not shortchanged by telecom service suppliers. Among the instructions embody Course on Do-Not-Disturb, Course on Knowledge Roll-Over, Course on Automated Renewal of Knowledge Companies, and Course on Forceful Subscription to Knowledge Companies and Worth-Added Companies.
“The Administration of the Fee additionally takes shopper data and training very significantly. Only recently, it authorized the re-structuring of our legacy shopper outreach and engagement programmes.
“Additionally, the outcomes we’re getting by the NCC Toll-free Quantity 622 has been phenomenal.
“All actions of the Fee are designed to offer assurance to the shoppers that their pursuits are of paramount significance to the Fee. It is because with out the telecom shoppers, there will likely be no telecom operators and there could be no regulator.
“Due to this fact, we seize this chance to guarantee hundreds of thousands of telecom shoppers throughout the nation that the Fee is not going to relaxation on its oars till the challenges of telecoms shoppers have been lowered to the barest minimal.
“Suffice it to say, that, the NCC seeks the event of this yr’s World Shopper Rights Day to restate its dedication to Defending, Informing and Educating the telecoms shopper.
“We name this our PIE Mandate to the shoppers which embodies our philosophical dedication to strengthening all our consumer-centric initiatives and insurance policies.