The Enugu Electrical energy Distribution Firm PLC (EEDC) has rued the poor cost tradition by its postpaid clients throughout the South East.
It stated that regardless of the regular enchancment within the high quality of its companies, a number of clients had been nonetheless comfy with energy theft.
The Head, Company Communications, EEDC, Emeka Ezeh made this revelation in Enugu, on Sunday, after the simply concluded Money Drive train launched into by the corporate throughout its community.
Ezeh lamented the massive assortment loss the corporate is grappling with whereas striving to enhance on the standard of companies, and on the identical time meet up with its regulatory obligations to the Market Operator and different gamers throughout the electrical energy worth chain.
“The truth that clients are so comfy consuming our provide and never paying stays a matter of concern to us as an enterprise, as this angle negatively impacts on our total efficiency. This example knowledgeable the necessity for us to embark on the Money Drive train, to allow us to satisfy with these clients one-on-one to know why they don’t seem to be paying their payments,” he stated.
Ezeh emphasised that money was key in operating the operations of the corporate, because it enabled it to take care of the barrage of community challenges, in addition to perform some community enlargement initiatives focused at improved efficiency and repair supply.
In keeping with the corporate’s spokesman, on a month-to-month foundation, the corporate imports and distributes power to its clients, however find yourself struggling to recuperate the income, thereby leaving the corporate with a rising debt profile.
“The actual fact stays that there was regular and constant enchancment within the high quality of companies to our clients and it’s anticipated that the impression of this enchancment has to replicate of their payments on the finish of the month”, Ezeh defined.
He additional reiterated that if clients weren’t paying their payments as and when due, there was no means the EEDC might proceed sustaining its operations and offering high quality companies.
Ezeh went on to advise clients who’ve points with their electrical energy payments “to make the most of the established buyer redress mechanism on the Buyer Service Items throughout our Service Facilities and district Workplaces, to lodge their complaints.
“We’re dedicated to serving our clients and attraction for his or her assist in making certain that they pay their payments promptly and keep away from all types of power theft”.
Energy theft crippling electrical energy distribution – EEDC