Business Workflow Management Officer at Sterling Bank Plc

Sterling Financial institution Plc “Your one-customer financial institution” is a full service nationwide business financial institution in Nigeria. In over 50 years of operations, Sterling Financial institution (previously NAL Financial institution) has developed from the nation’s pre-eminent funding banking establishment to a fully-fledged business financial institution; and accomplished a merger with 4 different banks – Indo-Nigeria Service provider Financial institution, Magnum Belief Financial institution, NBM Financial institution and Belief Financial institution of Africa – as a part of the 2006 consolidation of the Nigerian banking trade.

We’re recruiting to fill the place under:

Job Title: Enterprise Workflow Administration Officer

Location: Lagos

Job Kind: Full-time

Specialization(s): Banking / Finance / Insurance coverage

Job Abstract

  • To supply technical and non-technical experience within the drive for digitization of inside and customer-facing processes with the view to avoid wasting prices, improve effectivity, automation of guide processes and creation of data-driven enterprise atmosphere.

Job Description


  • Develop processes or workflows consistent with BRD/SWR offered for implementation.
  • Digitalize the assigned processes or challenge utilizing the BPM instruments – 1xpress
  • Conduct walkthroughs and demos with needed stakeholders to validate necessities documented within the BRD/SWR,
  • Create sensible objects, views, varieties and workflows based mostly on the BRD/SWR offered for implementation
  • Combine the BPM application-1xpress with core banking and different non-core banking purposes as acknowledged within the BED/SWR.
  • Develop primary procedures, logic, and guidelines.
  • Log accomplished challenge or course of for testing and high quality assurance.
  • Take part within the Consumer Acceptance Testing (UAT) session and guarantee decision of all points previous to go stay
  • Together with app administration crew, guarantee deployment of course of or challenge to stay atmosphere.


  • Guarantee required documentation and actions are accomplished earlier than pilot or go stay.
  • Participates within the pilot of deployed processes and guarantee all points from pilot are promptly resolved.
  • Develop person’s guide, job card and Steadily Ask Questions (FAQ).
  • Continually have interaction the customers and stakeholders to make sure the aims of the challenge or processes carried out are meet
  • Develop and monitor efficiency metrics to trace the advantages of the challenge or course of
  • Oversea the customers help desks and workflow points administration
  • Put together every day, weekly and month-to-month experiences to trace outlined course of efficiency metrics.

Job Expertise

  • Minimal of 1 12 months’s cognate expertise.

Utility Closing Date

twenty second October, 2020.

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