Sterling Financial institution Plc “Your one-customer financial institution” is a full service nationwide business financial institution in Nigeria. In over 50 years of operations, Sterling Financial institution (previously NAL Financial institution) has developed from the nation’s pre-eminent funding banking establishment to a fully-fledged business financial institution; and accomplished a merger with 4 different banks – Indo-Nigeria Service provider Financial institution, Magnum Belief Financial institution, NBM Financial institution and Belief Financial institution of Africa – as a part of the 2006 consolidation of the Nigerian banking trade.
We’re recruiting to fill the place under:
Job Title: Enterprise Workflow Administration Officer
Job Kind: Full-time
Specialization(s): Banking / Finance / Insurance coverage
- To supply technical and non-technical experience within the drive for digitization of inside and customer-facing processes with the view to avoid wasting prices, improve effectivity, automation of guide processes and creation of data-driven enterprise atmosphere.
- Develop processes or workflows consistent with BRD/SWR offered for implementation.
- Digitalize the assigned processes or challenge utilizing the BPM instruments – 1xpress
- Conduct walkthroughs and demos with needed stakeholders to validate necessities documented within the BRD/SWR,
- Create sensible objects, views, varieties and workflows based mostly on the BRD/SWR offered for implementation
- Combine the BPM application-1xpress with core banking and different non-core banking purposes as acknowledged within the BED/SWR.
- Develop primary procedures, logic, and guidelines.
- Log accomplished challenge or course of for testing and high quality assurance.
- Take part within the Consumer Acceptance Testing (UAT) session and guarantee decision of all points previous to go stay
- Together with app administration crew, guarantee deployment of course of or challenge to stay atmosphere.
- Guarantee required documentation and actions are accomplished earlier than pilot or go stay.
- Participates within the pilot of deployed processes and guarantee all points from pilot are promptly resolved.
- Develop person’s guide, job card and Steadily Ask Questions (FAQ).
- Continually have interaction the customers and stakeholders to make sure the aims of the challenge or processes carried out are meet
- Develop and monitor efficiency metrics to trace the advantages of the challenge or course of
- Oversea the customers help desks and workflow points administration
- Put together every day, weekly and month-to-month experiences to trace outlined course of efficiency metrics.
- Minimal of 1 12 months’s cognate expertise.
Utility Closing Date
twenty second October, 2020.