Client Service / Front Desk Officers at Anadach Consulting Limited

Anadach Group Anadach gives a variety of companies to numerous stakeholders within the well being sector together with administration consulting, Advisory and Functionality Enhancement Providers, Skilled and Govt Assets, Scientific Providers Enchancment and Knowledge and Data Expertise.

We’re recruiting to fill the place under:

Job Title: Consumer Service / Entrance Desk Officer

Location: Lagos

Employment Kind: Full-time

The Function

  • The chosen candidate will act as the primary port of name for receiving purchasers, parcels and incoming calls.
  • He’ll present help in workplace administration with the obligations of reception, secretarial duties, and administrative help to reinforce every day scientific operations.
  • He’ll work collaboratively with the remainder of the observe group to ship prime quality patient-centered care inside the boundaries of his position to satisfy the wants of sufferers.

Key Roles and Tasks

  • Obtain sufferers and purchasers on the reception politely
  • Answerable for all of the actions relating to sufferers’ go to; affected person’s appointment, retrieval of current affected person’s particulars and registration of recent sufferers.
  • Preparation of affected person’sbills and filling of acceptable types.
  • Write enterprise letters and kind medical experiences
  • Sending of HMO types on every day foundation to the docs for prognosis and verification and signature to make sure cost.
  • Obtain and route incoming and outgoing mails and courier packages as acceptable in a well timed method.
  • Make sure the reception space portrays the clinic & high quality customary {and professional} picture always.
  • Registration of issued medication into the system,
  • Preparation of purchasers’month-to-month bill and month-to-month report.
  • Affected person’s appointment and information administration.
  • Guarantee excessive stage of effectivity on the entrance desk workplace and consumer’s satisfaction.

Qualification and Expertise

  • A Bachelor’s Diploma in a related area
  • Minimal of three -5 years’ expertise in Entrance Desk, Secretarial or administrative features

Required Expertise and Competencies:

  • Good writing, oral and communication expertise
  • Clever and modern strategy to resolving challenges
  • Constructive, enthusiastic and pleasant disposition
  • Potential to multitask with good consideration to particulars
  • Needs to be conversant with Microsoft Excel and Phrase
  • Skilled and nice phone etiquette
  • Distinctive consumer interplay and relationship administration expertise
  • Robust interpersonal and organizational expertise
  • Correct information administration expertise
  • Excessive stage of integrity
  • Potential to make use of Digital Medical File (EMR) or willingness to be taught

Software Closing Date

14th November, 2020.

Technique of Software

and certified candidates ought to ship their CV and Cowl Letter stating the measureable impression you’ve got made in your present administrative center and the particular expertise you’ve got that complement the job necessities to: [email protected] Please point out your full identify and reference place as the topic of your electronic mail.

Notice: Solely brief listed candidates will likely be contacted.

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