Contact Centre Agent at ConSol Limited

ConSol is the premier supplier of Contact Centre Companies and Enterprise Course of Outsourcing (BPO) Buyer Administration Options (CMS) in Nigeria. Our company imaginative and prescient as a part of our efforts to ship buyer administration options is Constructing Bridges, Creating Alternatives. Our Mission is to Set customer-centric service requirements by synergy, belief and excellence in a way that might improve the profitability of our stakeholders’.

We’re recruiting to fill the place beneath:

Job Title: Contact Centre Agent

Location: Oshodi, Lagos

Employment Kind: Contract

Job Tasks

  • Deal with buyer complaints or enquiries by way of phone, emails or textual content messages.
  • Present prospects with wanted info and assist
  • Make outbound calls.
  • Obtain inbound calls
  • Make sure that prospects/callers are glad.
  • Collect info from prospects.
  • Persistently guarantee name(outbound/inbound) high quality
  • Contributes to workforce effort by engaging in associated outcomes as wanted.
  • Exhibiting competent product Information.
  • Promote good listening abilities.
  • Handle size of calls.
  • Make the most of pc know-how to deal with excessive quantity of calls
  • Work carefully with Group leads, supervisors and name centre manger to make sure synergy and all time buyer satisfaction
  • Adherence to name script and name centre insurance policies.
  • Compile stories.

Training Qualification

  • Minimal of ND in Mass Communications or any associated subject

Skilled Qualification:

  • Related Contact centre operations certification

Expertise:

  • Minimal of 1-2 years related work expertise within the Contact Centre
  • Working information of acceptable CRM software program and understanding of the Contact heart trade
  • Should converse English & not less than one (1) main nigerian language – Yoruba, Igbo or Hausa

Utility Closing Date

tenth December, 2020.

Methods to Apply

and certified candidates ought to ship their Functions to: [email protected] with the Function as topic of the e-mail.

Be aware: Solely candidates residing within the following axis shall be thought of: Ilupeju / Oshodi / Mushin, Somolu / Bariga / Yaba / Ebutte-Metta / Maryland / Ikeja / Ogba / Isolo/ Ilasa / Okota / Cele / Surulere / Oworoshoki / Gbagada / Anthony

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