ConSol is the premier supplier of Contact Centre Companies and Enterprise Course of Outsourcing (BPO) Buyer Administration Options (CMS) in Nigeria. Our company imaginative and prescient as a part of our efforts to ship buyer administration options is Constructing Bridges, Creating Alternatives. Our Mission is to Set customer-centric service requirements by synergy, belief and excellence in a way that might improve the profitability of our stakeholders’.
We’re recruiting to fill the place beneath:
Job Title: Contact Centre Agent
Location: Oshodi, Lagos
Employment Kind: Contract
- Deal with buyer complaints or enquiries by way of phone, emails or textual content messages.
- Present prospects with wanted info and assist
- Make outbound calls.
- Obtain inbound calls
- Make sure that prospects/callers are glad.
- Collect info from prospects.
- Persistently guarantee name(outbound/inbound) high quality
- Contributes to workforce effort by engaging in associated outcomes as wanted.
- Exhibiting competent product Information.
- Promote good listening abilities.
- Handle size of calls.
- Make the most of pc know-how to deal with excessive quantity of calls
- Work carefully with Group leads, supervisors and name centre manger to make sure synergy and all time buyer satisfaction
- Adherence to name script and name centre insurance policies.
- Compile stories.
- Minimal of ND in Mass Communications or any associated subject
- Related Contact centre operations certification
- Minimal of 1-2 years related work expertise within the Contact Centre
- Working information of acceptable CRM software program and understanding of the Contact heart trade
- Should converse English & not less than one (1) main nigerian language – Yoruba, Igbo or Hausa
Utility Closing Date
tenth December, 2020.
Methods to Apply
and certified candidates ought to ship their Functions to: [email protected] with the Function as topic of the e-mail.
Be aware: Solely candidates residing within the following axis shall be thought of: Ilupeju / Oshodi / Mushin, Somolu / Bariga / Yaba / Ebutte-Metta / Maryland / Ikeja / Ogba / Isolo/ Ilasa / Okota / Cele / Surulere / Oworoshoki / Gbagada / Anthony