ConSol is the premier supplier of Contact Centre Companies and Enterprise Course of Outsourcing (BPO) Buyer Administration Options (CMS) in Nigeria. Our company imaginative and prescient as a part of our efforts to ship buyer administration options is Constructing Bridges, Creating Alternatives. Our Mission is to Set customer-centric service requirements by synergy, belief and excellence in a way that might improve the profitability of our stakeholders’.

We’re recruiting to fill the place beneath:

Job Title: Contact Centre Agent

Location: Oshodi, Lagos

Employment Kind: Contract

Job Tasks

  • Deal with buyer complaints or enquiries by way of phone, emails or textual content messages.
  • Present prospects with wanted info and assist
  • Make outbound calls.
  • Obtain inbound calls
  • Make sure that prospects/callers are glad.
  • Collect info from prospects.
  • Persistently guarantee name(outbound/inbound) high quality
  • Contributes to workforce effort by engaging in associated outcomes as wanted.
  • Exhibiting competent product Information.
  • Promote good listening abilities.
  • Handle size of calls.
  • Make the most of pc know-how to deal with excessive quantity of calls
  • Work carefully with Group leads, supervisors and name centre manger to make sure synergy and all time buyer satisfaction
  • Adherence to name script and name centre insurance policies.
  • Compile stories.
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Training Qualification

  • Minimal of ND in Mass Communications or any associated subject

Skilled Qualification:

  • Related Contact centre operations certification

Expertise:

  • Minimal of 1-2 years related work expertise within the Contact Centre
  • Working information of acceptable CRM software program and understanding of the Contact heart trade
  • Should converse English & not less than one (1) main nigerian language – Yoruba, Igbo or Hausa
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Utility Closing Date

tenth December, 2020.

Methods to Apply

and certified candidates ought to ship their Functions to: [email protected] with the Function as topic of the e-mail.

Be aware: Solely candidates residing within the following axis shall be thought of: Ilupeju / Oshodi / Mushin, Somolu / Bariga / Yaba / Ebutte-Metta / Maryland / Ikeja / Ogba / Isolo/ Ilasa / Okota / Cele / Surulere / Oworoshoki / Gbagada / Anthony

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