Contact Centre Supervisor at ConSol Limited

ConSol Restricted (Consol) is the main supplier of Contact Centre Companies, Consultancy Companies & Enterprise Options in Nigeria. We provide a full vary of companies to drive gross sales progress, buyer companies and again workplace buyer administration operations. At ConSol we offer companies that improve buyer relationships and develop initiatives that create loyal clients and profitability. Our consultants are specialists within the discipline of buyer relationship administration and our giant unbiased contact heart facility allows us to ship custom-made options to satisfy your necessities.

We’re recruiting to fill the place under:

Job Title: Contact Centre Supervisor

Location: Oshodi, Lagos

Job Sort: Full Time

Job Goal / Function

  • Supervise Contact Centre Employees to make sure productiveness and high quality metrics are met and/or exceeded.
  • Coordinate and motive Contact Centre workers (assigned groups).
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Job Obligations

  • Supervise the each day actions of the Contact Centre Brokers (Groups).
  • Handle the decision of shoppers points escalated by way of the Group leaders and Brokers.
  • Create a stability workforce schedule for the Brokers within the Contact Centre.
  • Each day, Weekly and month-to-month compilation of Contact Centre exercise and efficiency experiences.
  • Monitor Contact Heart high quality of service supply in actual time using supervisory instruments and processes.
  • Guarantee efficient escalation of complaints, enquiries or queries to the Assistant/ Contact Centre Managers.
  • Determine and suggest instruments and methodologies for bettering service supply and efficiency.
  • Determine ability gaps and coaching wants of the Contact Centre brokers.
  • Mentoring, teaching and motivating workers to make sure greater efficiency and workers retention fee.
  • Conduct efficiency appraisal for Contact Centre Group leads and Brokers (Scorecard).
  • Guarantee Brokers and Group leads are totally conscious of the Contact Heart guidelines and rules.

Job Necessities  

Training Qualification:

  • Minimal of a Bachelor’s Diploma or a Increased Nationwide Diploma (HND) from a acknowledged establishment.

Skilled Qualification:

  • Related Contact centre operations certification

Expertise:

  • Minimal of two – 5 years related work expertise within the Contact Centre
  • Working data of acceptable CRM software program and understanding of the Contact heart trade.

Software Closing Date

twenty sixth November, 2020.

The way to Apply

and certified candidates ought to ship their CV to: [email protected] utilizing the Job Title as the topic of the mail.

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