Customer Service Officer (Fintech) at Crowd Force – (4 Openings)

Crowd Drive is constructing Africa’s Largest offline distribution community. We allow companies, FMCGs, Authorities and NGOs accumulate dependable market information by way of in depth agent community.

We’re recruiting to fill the positions beneath:

Job Title: Buyer Service Officer (Fintech)

Location: Abuja (FCT) ,

Job Kind: Contract

Job Goal

  • As Buyer Service Officer, you can be chargeable for interacting with our prospects to supply and course of data in response to inquiries, issues and requests about our FinTech Unit inside deliberate timelines, scope and with top quality.
  • Additionally, you will be chargeable for resolving doable points our prospects could face whereas utilizing our FinTech Unit.
  • Finally, you’ll work with a group of sensible professionals to offer our prospects a positively memorable expertise.

Obligations

  • Resolve complaints, present applicable options, alternate options and guarantee decision inside a given timeframe
  • Present correct, legitimate and full data through the use of the authorized strategies / instruments
  • Talk complicated points to applicable service house owners or division to find out and advocate applicable programs of motion
  • Successfully handle calls (incoming and outgoing).
  • Determine and assess buyer wants to make sure satisfaction
  • Preserve data of buyer interactions, course of buyer accounts and file paperwork.
  • Guarantee all data administration methods are continually up to date and correct.
  • Preserving data of interactions with prospects, course of accounts and file paperwork of shoppers
  • Observe communication procedures, pointers and insurance policies.
  • File all enquiries and complaints of shoppers
  • Seize and disseminate enterprise and technical data.
  • Create and handle buyer database.
  • Undertake Buyer and Product Surveys.
  • Put together and submit stories on weekly foundation.

Necessities

  • Minimal of a B.Sc. / HND / B.A Diploma is a should.
  • Different larger/ related qualification(s) will likely be a bonus.
  • A minimal of 1 yr work expertise in an identical position is a should.
  • Earlier expertise within the fintech trade will likely be a really robust benefit
  • Name / contact middle expertise will likely be a robust benefit.
  • Glorious verbal and written communication abilities.
  • Creativity and adaptableness
  • Pc Proficiency is a should, most particularly in Workplace suite merchandise (Phrase, Excel, Outlook &
  • PowerPoint)
  • Capability to concentrate to particulars and glorious reporting talent.
  • Capability to work remotely with minimal supervision
  • Glorious interpersonal and relationship constructing abilities
  • Good customer support orientation
  • Stable organizational abilities, multitasking and time-management.

Software Closing Date

twenty first October, 2020.

How one can Apply

and certified candidates ought to ship their Resume & a letter of curiosity to: [email protected] utilizing the Job Title as the topic of the mail.

Word: Solely candidates who meet the said necessities will likely be shortlisted.

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