Customer Service Representative / Logistics Officer at GetFit Technologies Limited

Getfit Applied sciences Restricted is among the quickest rising indigenous startups, that focuses on health wear-ables and extremely buyer centric. This concept was initially born to help moms snap again to their pre being pregnant our bodies and assist brides-to-be match into their dream gown sizes and galvanizing them to really feel comfy in their very own pores and skin, however this dream has been prolonged to everybody! Health and wholesome residing is everybody’s basic proper.

We’re recruiting to fill the place beneath:

Job Title: Buyer Service Consultant / Logistics Officer

Location: Lekki, Lagos

Employment Sort: Full-time

Duties

  • Promote firm services in your assigned work platform.
  • Resolve services or products issues by clarifying buyer’s criticism; figuring out the reason for the issue; deciding on and explaining one of the best answer to unravel the issue; expediting correction or adjustment; following up to make sure decision.
  • Use your assigned work platform to succeed in out to prospects and confirm account info.
  • Handle great amount of web site, WhatsApp, Instagram or any social media platform assigned orders, and attend to incoming calls and buyer orders.
  • Cancel or improve orders.
  • Help with placement of orders, refunds, or exchanges.
  • Advise prospects on firm services.
  • Construct sustainable relationships and belief with buyer accounts by open and interactive communication.
  • Take fee info and different pertinent info similar to addresses and telephone numbers.
  • Maintain information of buyer interactions, course of buyer accounts and file paperwork.
  • Present administration with reviews on buyer wants, issues, pursuits, aggressive actions, and potential for brand new services.
  • Generate gross sales and shut Transactions.
  • Act because the face of the corporate.
  • Recommend options when a product malfunctions.
  • Deal with product recollects.
  • Inform buyer of offers and promotions.
  • Make the most of pc know-how to deal with excessive name volumes.
  • Work with customer support supervisor to make sure correct customer support is delivered.
  • Shut out or open name information.
  • Compile reviews on general buyer satisfaction.
  • Sustaining a constructive, empathetic {and professional} perspective towards prospects always.
  • Responding promptly to buyer inquiries
  • Maintain observe of all confirmed gross sales and guarantee they’re despatched out for supply inside stipulated time.
  • Maintain observe of all despatched out items and guarantee they’re proper on schedule (to be acquired by the client throughout the stipulated timeframe).
  • Negotiate charges with carriers and supply firms
  • Preserve customer support logs and security information
  • Put together and ship waybill to shoppers on time.
  • Choose Supply carriers and negotiate contracts and charges.
  • Plan and monitor inbound and outgoing deliveries. Supervise logistics, warehouse, transportation, and buyer companies.
  • Arrange warehouse, label items, plot routes, barcode and course of shipments.
  • Reply to any points or complaints.
  • Analysis best transport methods, routing, and carriers.
  • Work with different departments to include logistics with firm procedures and operations.
  • Guarantee all operations adhere to legal guidelines, tips, and Firm necessities.
  • Present day by day report as required.
  • Monitor all despatched out items till supply and replace the administration system.
  • Maintain observe of all buyer orders that has not been despatched out, and discover out why they haven’t been despatched out; focus on this with the related authorities and resolve the problem rapidly.
  • Guarantee prospects whose orders are out of inventory are knowledgeable about it, and persuaded to attend for restocking.
  • Make sure that all prospects whose orders have been despatched out obtain waybill numbers inside stipulated time.
  • Submit weekly reviews on orders despatched out, these delivered, these in transit, and people not despatched out.
  • Attain out to supply firms to quick observe deliveries or make another negotiations.
  • Shield group’s worth by conserving info confidential.
  • Another duties as assigned.

Qualification

  • candidates ought to possess a Bachelor’s diploma / HND with a minimal of two years work expertise

Software Closing Date

twenty fourth October, 2020.

Technique of Software

and certified candidates ought to ship their CV to: [email protected] utilizing the “Job Title” as the topic of the e-mail.

Notice: Candidates ought to have logistics, warehouse and accounting expertise and reside on the Island ideally are inspired to use.

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