Customer Service Team Lead (Fintech) at Crowd Force

Crowd Power is constructing Africa’s Largest offline distribution community. We allow companies, FMCGs, Authorities and NGOs acquire dependable market information by means of intensive agent community.

We’re recruiting to fill the place under:

Job Title: Buyer Service Workforce Lead (Fintech)

Location: Abuja (FCT) ,

Employment Sort: Full-time

Job Function

  • As Buyer Service Workforce Lead, you’ll be chargeable for main our crew of remarkable Buyer Service Professionals to make sure that our prospects’queries are resolved inside deliberate timelines, scope and with prime quality. In the end, you’ll lead a crew of good professionals to offer our prospects a positively memorable expertise.

Duties

  • Units clear targets and plans, and displays progress and measures outcomes to ship agreed outcomes or organisational targets.
  • Guarantee all dangers to the product supply are reported to Operations Supervisor.
  • Professional-actively hunt down enterprise and course of enchancment alternatives.
  • Guarantee implementation of insurance policies and practices.
  • Evaluate all operational incidents to scale back threat for the enterprise.
  • Help in coaching junior Buyer Service Representatives.
  • Present steerage to direct stories, and others as required, to develop and keep a motivated, engaged and buyer centered crew.
  • Assist construct constructive relations throughout the crew and exterior events.
  • Present correct, legitimate and full data by utilizing the accepted strategies/instruments.
  • Talk advanced points to acceptable service homeowners or division to find out and
  • suggest acceptable programs of motion.
  • Establish and assess buyer wants to make sure satisfaction.
  • Guarantee all data administration programs are always up to date and correct.
  • Protecting information of interactions with prospects, course of accounts and file paperwork of shoppers.
  • Observe communication procedures, pointers and insurance policies.
  • Seize and disseminate enterprise and technical data.
  • Undertake Buyer and Product Surveys.
  • Put together and submit stories on weekly foundation.

Necessities

  • A minimal of a B.Sc. / HND / BA diploma is a should.
  • Different increased/ related qualification(s) will probably be a bonus.
  • A minimal of 4-years work expertise in an analogous position is a should.
  • Earlier expertise within the fintech trade will probably be a really robust benefit.
  • Name/contact heart expertise will probably be a robust benefit.
  • Earlier expertise in a supervisory or management position is a robust benefit.
  • Wonderful verbal and written communication expertise.
  • Management, Creativity and adaptableness expertise are a should.
  • Laptop Proficiency is a should, most particularly in Workplace suite merchandise (Phrase, Excel, Outlook & PowerPoint)
  • Capability to concentrate to particulars and glorious reporting ability.
  • Capability to work remotely with minimal supervision
  • Wonderful interpersonal and relationship constructing expertise
  • Good customer support orientation
  • Stable organizational expertise, multitasking and time-management.

Utility Closing Date

twenty first October, 2020

Technique of Utility

and certified candidates ought to ship an up to date copy of their resume & a letter of curiosity to: [email protected] utilizing the job title as the topic of the mail.

Be aware: Solely candidates who meet the acknowledged necessities will probably be shortlisted.

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