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Global Head of Consumer Support at Tek Experts

Tek Consultants supplies the companies of a uniquely passionate and professional workforce that takes intense delight in serving to firms handle their enterprise operations. We care in regards to the work we do, the businesses we accomplice with and the purchasers they serve.

We’re recruiting to fill the place beneath:

Job Title: International Head of Client Help

Ref #: 243284
Location: Lagos

Job Description

We’re rising quickly. Would you want to hitch us?

  • Do you may have years of expertise in managing a worldwide workforce of IT specialists throughout new and established markets? Are you searching for a dynamic, fast-paced position, the place you may get a as soon as in a lifetime alternative to drive the growth of a profitable international model?
  • Be part of us at Tek Consultants. We’re a number one supplier of technical and enterprise help options to a few of the world’s largest IT firms and their prospects. Over the previous 11 years we have now loved vital development, and at present make use of greater than 7,000 individuals throughout seven international workplaces.
  • We are actually looking for a proficient International Head of Client Help with a robust observe document in delivering industrial help to drive our firm imaginative and prescient and assist us develop to fifteen,000 individuals within the subsequent 5 years.

In regards to the Function

  • Because the International Head of Client Help, you’ll be accountable for outlining and executing our technique to each ship and develop our buyer help enterprise globally. 
  • You’ll form the way forward for buyer help by the supply of outstanding 24/7 buyer experiences to the purchasers of our shoppers who’re primarily based in a number of nations.
  • As a part of our international senior administration workforce, you should have a strong background in strategic management and administration with in depth expertise of delivering companies to shoppers.
  • You should have efficiently led a help workforce of at the very least 500 globally dispersed workforce members, have a real need to make prospects comfortable and be excited by how one can drive enhancements and innovation in processes to create sustainable, constant and tailor-made experiences.

What you’ll be doing

  • International Chief: Confirmed expertise in managing massive and profitable international groups 
  • Efficiency Focus: A result-oriented chief who will lead the general efficiency and KPI targets of our individuals
  • Strategic Communicator: Somebody who can lead top-level shopper conversations, act as a strategic advisor, and handle excessive degree escalations and negotiations
  • Course of Professional: Proficiency in course of enchancment and a ardour for enhancing buyer expertise
  • Service Supply Professional: Confirmed potential to realize glorious service supply to enhance present quantitative focus areas

What you may want

  • Confirmed expertise in working with and managing multi-national / multi-lingual/multi-cultural groups particularly in each developed and growing markets
  • No less than 10 years’ expertise in IT / customer support environments 
  • Wonderful essential considering and decision-making abilities
  • Robust organizational, planning and administration abilities 
  • Excellent communication abilities that allow efficient negotiation and presentation, in addition to battle decision
  • A strong background in delivering industrial help with massive international groups of 500+ workers. 

Software Closing Date

Not Specified.

Methods to Apply

and certified candidates ought to:
Click on right here to use on-line

Notice: Tek Consultants is an equal alternative employer. We don’t and won’t discriminate in employment and personnel practices on the premise of race, intercourse, age, handicap, faith, nationwide origin or some other foundation prohibited by relevant legislation. Hiring, transferring and promotion practices are carried out with out regard to the above listed gadgets.

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