Graduate Call Center Agent at Ikeja Electricity Distribution Company (IKEDC)

Ikeja Electrical energy Distribution Firm (IKEDC) – Buoyed by a mission to redefine buyer expertise and be the supplier of selection wherever vitality is consumed, the Ikeja Electrical (IE), Nigeria’s largest energy distribution community, got here into existence on November 1st, 2013 following the handover of the defunct Energy Holding Firm Of Nigeria (PHCN) to NEDC/ KEPCO Consortium underneath the privatization scheme of the Federal Authorities of Nigeria.

We’re recruiting to fill the place beneath:

Job Title: Name Heart Agent

Location: Lagos

Job Kind: Full time

Reporting To: Contact Centre Supervisor

Function Objective

  • Accountable for receiving audio complaints from numerous sources equivalent to shoppers, the CEO- IE, Shopper Safety Council (CPC), NERC, Independence Corrupt   Practices (ICPC), IKEJA discussion board of NERC and so on.
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Duties

  • Obtains shopper info by answering phone calls; interviewing purchasers; verifying info.
  • Reply to billing inquiries and deal with clients’ excessive invoice complaints.
  • Present details about firm packages, services and products.
  • Report electrical emergencies and outages.
  • Present information to clients requesting new providers and/or development and channel to acceptable workplace.
  • Search decision of buyer complaints.
  • Reply to utility fee and company inquiries.
  • Updating clients’ account.
  • To take phone calls on behalf of IE with a view to fulfil buyer necessities.
  • To know the freshest info on all product and providers of IE and be capable of assist clients in a fast and pleasant trend.
  • Maintains communication gear by reporting issues.
  • Maintains and improves high quality outcomes by adhering to requirements and pointers; recommending improved procedures.
  • Help in Perform another duties as requested by Head buyer Service and Head of Division.

Minimal {Qualifications}

  • This position requires a primary diploma in a Social Science or associated course
  • Requires not less than 1 12 months related work expertise with superior/ intensive data and mastery of related theories, rules and complicated methods gained by means of broad expertise or particular improvement.

Technical Competencies:

  • Possesses present data of occupation.
  • Data of the enterprise
  • Good customer support administration
  • Good Cellphone Expertise
  • Good Analytical expertise
  • Dedication to Job

Behavioral Competencies:

  • Skill to work underneath stress and multi job successfully
  • Good Verbal communication & interpersonal Expertise
  • Consideration to Element.
  • Persuasive
  • Good buyer Service

Utility Closing Date

twentieth October, 2020.

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