Igbo and Yoruba Customer Care Agent at Kadick Integrated Limited

Kadick Built-in Restricted is an evolving expertise firm with pursuits in distribution of telecommunications merchandise, monetary inclusion, property improvement, and so forth.

We’re recruiting to fill the place beneath:

Job Title: Igbo and Yoruba Buyer Care Agent

Location: Sangotedo, Lagos

Employment Kind: Full-time

Duties and Obligations

The candidate ought to be capable of:

• Liable for the availability of superior customer support
• Keep appositive, empathetic {and professional} angle towards prospects always
• Responding promptly to buyer enquiries.
• Guarantee buyer satisfaction and supply skilled buyer assist.
• Offers prospects details about our companies.
• Answering agent questions relating to finest practices or tough calls.
• Figuring out operational points and suggesting doable enhancements.

Abilities and {Qualifications}

• HND / B.Sc. diploma.
• Capacity to remain calm when prospects are harassed or upset.
• Comfy utilizing computer systems packages and purposes
• A minimal of two years’ expertise working with customer support / assist

Different Important Abilities embody:

• Multitasking expertise duties usually managed concurrently all through the day; candidates should be capable of prioritize duties
• Communications – glorious talking and writing expertise in English are required.
• Consideration to element duties are required to be carried out with very minimal errors.
• Collaboration expertise the flexibility to work effectively with folks at numerous ranges throughout the group is a should
• Listening expertise the incumbent is required to pay attention rigorously to prospects and supply service as required
• Empathy – Your interactions might start with somebody who’s pissed off or sad. It will be significant that you just perceive and establish with the sentiments of others and talk accordingly.
• Persistence-Shoppers and prospects would possibly ask a number of questions, be sad or ask you to repeat directions a number of occasions. Persistence is essential to maintain the dialog on monitor, stay personable, and supply a constructive expertise.
• Candidate should reside inside Ajah / Sangotedo / Abijo axis.

Wage

N720, 000 gross per Annum.

Utility Closing Date

Not Specified.

How you can Apply

and certified candidates ought to ship their Resume to: [email protected] utilizing the “Job title” as topic of the e-mail.