Kadick Built-in Restricted is an evolving expertise firm with pursuits in distribution of telecommunications merchandise, monetary inclusion, property improvement, and so forth.
We’re recruiting to fill the place beneath:
Job Title: Igbo and Yoruba Buyer Care Agent
Location: Sangotedo, Lagos
Employment Kind: Full-time
Duties and Obligations
The candidate ought to be capable of:
- Liable for the availability of superior customer support
- Keep appositive, empathetic {and professional} angle towards prospects always
- Responding promptly to buyer enquiries.
- Guarantee buyer satisfaction and supply skilled buyer assist.
- Offers prospects details about our companies.
- Answering agent questions relating to finest practices or tough calls.
- Figuring out operational points and suggesting doable enhancements.
Abilities and {Qualifications}
- HND / B.Sc. diploma.
- Capacity to remain calm when prospects are harassed or upset.
- Comfy utilizing computer systems packages and purposes
- A minimal of two years’ expertise working with customer support / assist
Different Important Abilities embody:
- Multitasking expertise duties usually managed concurrently all through the day; candidates should be capable of prioritize duties
- Communications – glorious talking and writing expertise in English are required.
- Consideration to element duties are required to be carried out with very minimal errors.
- Collaboration expertise the flexibility to work effectively with folks at numerous ranges throughout the group is a should
- Listening expertise the incumbent is required to pay attention rigorously to prospects and supply service as required
- Empathy – Your interactions might start with somebody who’s pissed off or sad. It will be significant that you just perceive and establish with the sentiments of others and talk accordingly.
- Persistence-Shoppers and prospects would possibly ask a number of questions, be sad or ask you to repeat directions a number of occasions. Persistence is essential to maintain the dialog on monitor, stay personable, and supply a constructive expertise.
- Candidate should reside inside Ajah / Sangotedo / Abijo axis.
Wage
N720, 000 gross per Annum.
Utility Closing Date
Not Specified.
How you can Apply
and certified candidates ought to ship their Resume to: [email protected] utilizing the “Job title” as topic of the e-mail.
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