Watu is a dynamic fast-growing non-bank finance firm that harnesses know-how to supply each secured and unsecured lending primarily through cell companies. Headquartered in Mombasa, Watu goals to develop into the main African supplier of a broad set of inclusive monetary merchandise, delivered by way of know-how in a quick, environment friendly {and professional} method.

We’re recruiting to fill the place beneath:

Job Title: Onboarding Officer

Location: Ibadan, Oyo, Nigeria

Resumption Date: November 2020

Reporting Line: Operations Supervisor

Job Overview

  • The Onboarding Officer is accountable for the method of turning potential purchasers who stroll in by way of the door, to purchasers who go away with a correctly accomplished mortgage and absolutely registered motorcycle, as rapidly and precisely as attainable.

Job and Tasks

  • Offering the very best degree of customer support to purchasers and potential purchasers.
  • Welcoming and making purchasers really feel snug.
  • Gathering shopper paperwork and getting into all information into the system.
  • Scanning all paperwork and importing to the system.
  • Processing and scanning all automobile paperwork.
  • Getting essential signatures on all shopper paperwork.
  • Making a digital and bodily file for purchasers with all the required paperwork required within the appropriate order.
  • Coaching junior onboarding officers and different onboarding officers
  • Reporting all firm associated bills (transport, set up associated bills) in correct method.
  • Finishing up different duties as requested by the corporate administration.
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  • Bachelor degree diploma in Communications, Advertising, Buyer Relations or another associated area.

Abilities and Expertise:

  • 2+ years of expertise in comparable function
  • Distinctive group and planning abilities, capacity to handle and observe work plans
  • Extremely developed interpersonal, communication, capable of negotiate, affect, give efficient suggestions, be a staff participant.
  • Capable of handle stress successfully, juggle competing priorities, steadiness numerous departments and staff wants
  • Expertise in supervising a staff

Key Behavioral Competence


  • Means and confidence to fluctuate between being versatile and holding agency on a call, relying on what the scenario requires.
  • Exhibiting management by adjusting one’s strategy to the calls for of a specific job by taking and sustaining a place in a confident method.


  • Means to be prepared to take motion to deal with wants with out being requested to take action.
  • Staying on-task to completion, significantly within the face of obstacles or different attempting circumstances.
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Interpersonal Abilities:

  • Means to work successfully with totally different individuals and groups of individuals by placing others relaxed.
  • Acknowledging numerous opinions, addressing related issues, minimizing battle, selling concord.
  • Cooperating with others and dealing towards consensual options to attain the group’s targets.

Organizational Abilities:

  • Means to establish and set priorities, plan and successfully allocate acceptable assets.
  • To take care of element in order that related points are addressed and end in high-quality outcomes.
  • Stress Administration
  • Means to work nicely underneath stress or opposition, whereas sustaining effectiveness and self-control within the midst of anybody or mixture of stressors, together with emotional pressure, ambiguity, danger to self and fatigue.

Valuing Service and Variety:

  • Means to be delicate to shopper and group wants and perceptions by offering immediate, environment friendly and equitable service, involving purchasers and group within the decision of issues that have an effect on them.

Utility Closing Date

Not Specified.

Technique of Utility

and certified candidates ought to ahead their CV to: [email protected] utilizing the place as the topic of the e-mail.


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