ActionAid (AA) Nigeria is an affiliate of ActionAid Worldwide, which is a worldwide alliance of organisations working in direction of reaching a world with out poverty and injustice during which each particular person enjoys the best to a life with dignity. As a big and visual growth organisation, we work in additional than 40 international locations in Africa, Asia, Europe and America. Our experience lies in community-led approaches to growth and dealing via partnerships with the poor and different grass root organisations.
We’re recruiting to fill the place under:
JobTitle: Retention Help Volunteer
Location: Abuja, Nigeria
Accountable to: Supporter Providers Advisor
Line Administration: None
Period: 1 yr
Contract: Brief Time period
Job Function
- The Retention Help Volunteer can be chargeable for receiving inbound calls and making outbound name, observe up calls, conversion of ActionAid’s group sponsorship prospects and supporters.
- As a contact centre agent, s / he can be chargeable for receiving calls in two languages; Hausa and English language, whereas additionally making certain response to inquiries, managing mails, and interact with supporters through the chat engine and cell phones.
- S / he’ll guarantee the applying of AAN insurance policies and procedures in collaboration with the opposite members of the fundraising group. S / he may also handle the digital documentation of knowledge and donations.
Key Duties
- Help fundraising group with retention service
- Preserve good customer support abilities in relating with prospects and supporters of ActionAid’s group sponsorship
- Guarantee excellence in shopper service for inbound donation calls, outbound calls and different supporter calls and emails.
- Reply to all inquiries through e-mail, chat engine and name middle facility
- Reply to queries and challenges with fee course of and escalate identical for fast decision
- Info / complaints follow-ups and monitoring for a well timed decision.
- Archive all knowledge acquired from prospects and supporters
- Archive testimonials from supporters
- Accountable for chatting professionally with prospects and supporters
- Schedule and make outbound calls following ready scripts
- Observe up on supporters and prospects for donation
- Help donation course of and another funds acquired together with presents in type, receipting and banking every day
Individual Specs
Training / {Qualifications}:
- First diploma in Social Sciences or Arts / Growth Research or associated fields is important
Expertise:
- Related NYSC programme assist expertise in customer support is important
- Expertise working in NGO on an analogous function is fascinating
Talent / Skills:
- Glorious written and verbal communication abilities
- Means to talk Hausa
- Proficiency in MS Workplace (MS Excel and MS PowerPoint, particularly)
- Glorious time administration abilities and the power to prioritize work
- Consideration to element and problem-solving abilities
- Robust organizational abilities with the power to multi-task
- Robust organizing and reporting abilities
Utility Closing Date
twenty first October, 2020.
Apply
and certified candidates ought to ship their CV and Cowl Letter as a single doc in an MSWord attachment to: [email protected] Solely electronically submitted varieties can be thought-about.
Click on Right here For Extra Info
Observe
- Topic line of emails should clearly state Job Title of place and site utilized for e.g. Retention Help Volunteer – Abuja
- ActionAid provides aggressive phrases of employment. Purposes from ladies and candidates from the North East are significantly inspired.
- Whereas we respect all candidates, interview dates can be communicated solely to shortlisted candidates.
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