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Service Manager at a Leading Automobile Company – Adexen Recruitment Agency

Adexen Recruitment Company – Our shopper, a number one Vehicle Firm group, is at present recruiting suitably certified candidates to fill the place beneath:

Job Title: Service Supervisor

Location: Lagos


  • To realize the very best doable stage of buyer satisfaction by offering constant and environment friendly upkeep and restore companies to the automobiles distributed by the corporate.
  • Arrange and supervise the actions of all allotted workshop employees in a secure and environment friendly method in step with firm coverage and procedures.
  • Make sure that all restore and repair work carried out within the Service Division is completed in an environment friendly and proper method in step with producers’ and firm coverage and procedures
  • Monitor and enhance productive employees effectivity and workmanship gross sales to a minimal of 80% of obtainable hours.
  • Supervise and monitor the allocation of labor to make sure that there’s applicable employees members with ample expertise and technical capability.
  • Suggest, implement and monitor service procedures to enhance the standard of repairs and servicing.
  • Implement and preserve the Group operational practices as outlined by administration and firm coverage.
  • Guarantee the proper use of all communication tools and producers’ info by all Workshop employees.
  • Make sure that all service and restore associated literature and knowledge are correct and distributed to the Service Division employees.
  • Full and submit studies and evaluation to administration, producers and suppliers in an correct and well timed method.
  • Suggest enhancements in amenities, tools and procedures throughout the Service Division.
  • Deal with customer support queries and complaints in a well timed and environment friendly method.
  • Suggest and implement advertising technique along side the Components Officer and Aftersales Supervisor of branches to extend service division gross sales.
  • Recurrently meet with the Components Officer to evaluate and resolve components and service-related points, with minutes and motion plan formally documented.
  • Monitor and make sure that service division employees request the proper components always.
  • Supervise and monitor domestically bought items and companies guaranteeing that value and high quality are in accordance with the corporate coverage and requirements.
  • Promote and preserve a secure and clear working atmosphere throughout the Service Division.
  • Guarantee all tools and instruments are used accurately, maintained and accounted for always.
  • Make sure that all employees throughout the division adheres to firm insurance policies and procedures always.
  • Practice service employees to make use of instruments, tools, producer’s handbook and specification and so on.
  • Assess and advocate employees departmental coaching wants and necessities.
  • Carry out another job-related duties which may be assigned by his/her direct supervisor.

Desired Abilities and Expertise

  • Bachelor’s Diploma in Mechanical or Electrical Engineering. Grasp’s Diploma might be an added benefit
  • Between 8 – 10 years post-NYSC related work expertise within the vehicle service trade with minimal of three years managerial expertise
  • Dynamic, self-motivated with good management qualities and an understanding of group administration
  • Possess sturdy organizational and time administration expertise
  • Wonderful data of MS Packages.
  • Abreast of present automotive engineering know-how
  • Have good interpersonal and communication expertise
  • Good understanding of accounting procedures.

Utility Closing Date

Not Specified.

Easy methods to Apply

and certified candidates ought to:
Click on right here to use on-line

Word: We thank all candidates, nevertheless, solely these chosen might be contacted.

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