Technical Support Professional – Storage at the International Business Machines Corporation (IBM)

Worldwide Enterprise Machines Company (IBM) is a worldwide expertise and innovation firm headquartered in Armonk, NY. It’s the largest expertise and consulting employer on the earth, with greater than 400,000 staff serving shoppers in 170 nations. IBM gives a variety of expertise and consulting providers; a broad portfolio of middleware for collaboration, predictive analytics, software program improvement and techniques administration; and the world’s most superior servers and supercomputers.

We’re recruiting to fill the place under:

Job Title: Technical Assist Skilled – Storage

Req ID: 335365BR
Places: A number of Cities, Nigeria

Class: Software program Improvement & Assist

Place Sort: Skilled

Employment Sort: Full-Time

Contract Sort: Mounted Time period – Quick Time period

Firm: (0100) Worldwide Enterprise Machines West Africa Restricted


  • At IBM, work is greater than a job – it is a calling: To construct. To design. To code. To seek the advice of. To suppose together with shoppers and promote. To make markets. To invent. To collaborate. Not simply to do one thing higher, however to aim belongings you’ve by no means thought doable. Are you prepared to steer on this new period of expertise and remedy among the world’s most difficult issues? In that case, lets speak.

About Enterprise Unit:

  • At International Know-how Companies (GTS), we assist our shoppers envision the longer term by providing end-to-end IT and expertise help providers, supported by an unmatched international supply community.  It is a distinctive mix of daring new concepts and client-first pondering. For those who can restlessly reinvent your self and remedy issues in new methods, work on each expertise and enterprise tasks, and ask, “What else is feasible?” GTS is the place for you!

Your Position and Tasks

  • Guarantee SLAs and Operational KPI are met
  • Work as obligatory with inside and exterior help features when and the place main incidents happen
  • Attending and contributing to crew and venture conferences
  • Contributing to the development or normal procedures and documentation
  • Present Hitachi storage administration and integration providers, storage migration, and provisioning to Hitachi Enterprise Platforms
  • Knowledge gathering and validation of supply arrays or setting
  • Implementation of storage design heading in the right direction techniques
  • Migration methodology pre-meetings or validation with buyer
  • Migration of hosts setup and testing
  • Present Documentation of goal techniques design and host mapping format
  • Periodic Reporting and produce stories when it comes to well being of the setting
  • Monitoring of storage ticket queues, storage machine efficiency, storage integration with techniques
  • Attending and contributing to crew and venture conferences
  • The candidate Have to be Conversant in;
    • Hitachi HCS and RestAPI Server
    • Host Working Methods: Home windows, AIX, Linux , VMware
    • Host each Bodily and Digital, HBA, SAN; material zoning, storage mapping
    • Brocade change help and SAN Cloth Zoning
  • Migration Methods; Hitachis Non-Disruptive Migration software program
  • Designing, planning and establishing enterprise-class storage techniques
  • Capability planning and knowledge migrations
  • Suggest enhancements and or options
  • Collaborate with different expertise teams or interrelated teams to supply technical, operational and modern experience
  • Performing Root Trigger Evaluation and implementing preventative measures
  • Supporting and helping with a Catastrophe Restoration infrastructure and procedures
  • Proactively monitor well being and efficiency of techniques and infrastructure
  • Doc the setting portfolio and create or keep operational procedures.

Required Technical and Skilled Experience

  • Minimal of Bachelor’s Diploma in Laptop Science, Engineering or related program and extra Certifications a plus.
  • Minimal 5 years of working with Hitachi Storage infrastructure.
  • Robust analytical expertise with the flexibility to help in resolving numerous techniques points for a number of built-in areas and techniques.

Journey Required:

  • As much as 25% or 2 days per week (dwelling on weekends- primarily based on venture necessities)

Most well-liked Technical and Skilled Experience:

Utility Closing Date

Not Specified.

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